The Power of Positivity, Friendliness, and Customer Service

I have experienced some very friendly people over the last few days and some not so friendly people. I want to tell you a few stories of the impact friendliness, positivity, and customer service can have on a person and how contagious it is.

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Story 1: My fiancé is in town for 2 days and wanted to go eat at our favorite pizza place here in Shreveport. We have had TERRIBLE service the last two times we have been, however, we sacrifice bad service for their yummy food. Yesterday, our server was amazing! Our server was very friendly, attentive, and went above and beyond to help us and his co-workers. My order was semi-wrong and he offered to take it back and correct it, which was not necessary (I just didn’t want to be charged for the incorrect part of my order). He continuously checked on us, even after we payed (we were watching game 1 of the WCWS). I made sure to leave a nice note on the receipt to let him know how great of a job he did.

Story 2: Today, I had an appointment to get my eyebrows waxed. The service was great, as usual, but as my fiancé and I went to pay, the ladies at the front were not very attentive or friendly. We stood there for about 30 seconds while they talked and did not acknowledge us. We were finally acknowledged. We were helped, but the cashier was not friendly, nor did she smile. My fiancé asked about the free gift that comes with a purchase and she didn’t say anything, turned around to grab the free gift and basically threw it on the counter. We chose to smile at her and say thank you after she helped us.

Story 3: Today, I also went to the eye doctor to pick up my trial contact lenses. I decided to run my errands before getting my eyebrows waxed, because I knew that grabbing my contacts would take less than 5 min. BOY was I wrong! The eye doctor is 20 min. away from my house and is not on the way to anything (basically on the side of town I NEVER go to). I arrived at the office and they were busy, so I ended up having to wait about 5 min. to be helped. I gave them my information and told them I was there to pick up my trial contact. The lady went to the drawer and searched, but could not find my contact. The lady got her supervisor involved and they searched the entire store for about 15 min. with no luck. I was highly annoyed since it is out of my way and I was now going to be late to my eyebrow appointment, however, I chose to keep a smile on my face, stay friendly, and thank them for their efforts. They both apologized and said they would reorder my contacts.

Three different stories, three different scenarios, one common message: positivity and friendliness. I was taught from an early age that in every situation you can choose to see the positive or you can see the negative. I strive to see the positive in every situation and even when something goes wrong, I try to be the person that shows understanding and kindness rather than erupting on someone. You never know who is around you, so think before you react to a situation. Choose kindness and positivity and of course, provide outstanding customer service. It says a lot about who you are.

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